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A Trauma Informed Care (TIC) Approach to immediate care and long term resilience building

Note: we currently have a focus on caregiver support, yet the course is easily adaptable to first responders, school programmes, corporate wellness programmes and any disaster management team.

People who have been traumatized need support and understanding from those around them above all else. This is not necessarily a “common sense” response to give. Becoming “trauma-informed” means recognizing that people often have many different types and levels of trauma in their lives, irrespective of how they present themselves or behave toward others. Often, trauma survivors can be re-traumatized, or recovery impaired, by well-meaning caregivers. The implications of this, to caregivers and clients alike, are profound in crises situations and longer term interaction with seriously ill, disabled and/or traumatised clients.

Definitions:  See below for important definitions of “TIC”, “Client”, “Caregiver”, “Crises”, “Disaster”,“PFA”,

The course is designed to be compliant with the World Health Organisation’s (WHO) PFA field guide  —The course is designed in compliance with the latestWorld Health Organisation’s PFA Field Guide and delivered by our psychological first aid graduates of the US National Child Traumatic Stress Network(”Psychological First Aid is supported by disaster mental health experts as the “acute intervention of choice” when responding to the psychosocial needs of children, adults and families affected by disaster and terrorism” – NCTSN Field guide..).

Note to Emergency Responders:  this certificated course will provide you with the latest expertise of global disaster response teams,now recommended by the World Health Organisationfor all concerned citizens globally. 

Note to Education Centres (schools): The core content of this course is the same as that recommended by the U.S. Department of EducationReadiness and Emergency Management for Schools (REMS) Technical Assistance Center.


  7. COSTS


1. Greater short and long term emotional and traumatic stress relief for clients;

2. More efficient and productive long term caregiver assistance;

3. Direct and Indirect cost savings for the organisation and client patients alike

    a. Staff resilience and self-confidence will lead to greater efficiency, job satisfaction and reduced staff turnover

    b.  Through greater resilience and emotional calmness clients may actually need less physical care

    c. Directly involved and trained family caregivers will themselves be more resilient and cope better with both the ongoing stress of caregiving and the inevitable trauma crises points on the journey ahead



  • Staff – Management, First Responders, Psychologists, doctors, caregivers, nurses and all alike
  • Stakeholders – Family and active caregiver friends,physiotherapists; (External Doctors, Psychologists and Psychiatrists by common association with aims and objectives of the implementing organisation).
  • Clients: Anyone in need of emotional support, stress relief and resilience building irrespective of their duration of impairment.


  1. Resilience building for clients and caregivers alike;
  2. The ability to ensure and sustain individual client resilience and comfort through the Psychological First Aid (PFA) principles of Safety, Calmness, Connectedness, Hope and Self-efficacy in the wake of personal crises or disaster;
  3. Greater short and long term traumatic stress relief for clients with real or potential impairment to sustainable human functioning;
  4. More efficient and productive long term caregiver assistance;
  5. Enhanced self-care for clients.


BASIC BUDDY CARE PFA TRAINING – 6 hours educational training and 4 hours practical skills application

Training benefits:

  • Confidence to reach out and provide PFA comfort care
  • Recognise basic needs and apply support problem solving
  • Validate clients feelings and thoughts
  • Provide relevant, accurate and timely information
  • Connect client with support systems
  • Validate and re-inforce clients personal coping strengths
  • Self-care
  • (For clients specifically – PFA skills appreciation for rapport building with caregivers)

ADVANCED BUDDY CARE PFA TRAINING - Additional 10 hours training and 6 hours practical application

  • Essential care/self-care knowledge of the physical, chemical and emotional fundamentals, in the brain and the body, pertaining to traumatic stress
  • Solution based care/self-care giving

-          Provide education about stress responses

-          Introduction to possible further professional interventions

  • Resilience Building Skills
  • Rapport building skills
  • Extended family and friends education and congruence
  • Application of PFA skills in future disaster management
  • Data based geographic support systems
  • Team leadership skills
  • Support group formation and sustainability

Key additional skills participants will potentially experience and benefit from in their daily lives:

  • The ability to stay calm focused
  • Communication andlistening skills
  • Problem solving and solution building skills
  • Personal and inter-personal emotional flexibility
  • Greater respect for peoples emotional safety, dignity and rights
  • Warmth, empathy compassion and kindness for others


All courses will provide for Certificates of Attendance, however and certification for both courses is available following multiple-choice questions and personal oral evaluation.


  1. The content developmental cost will come at no charge from Buddy Care
  2. Marketing costs will be borne by the client
  3. In the commercial/governmental world the fees that should be charged are. We are open to suitable arrangements by negotiation:
    1. Basic training – R1500 per head. Minimum 10 attendees. Maximum 30.
    2. Advanced Course: R2500 (+Basic  R1500 = R4000)
    3. Certification fee: R500 per person

This includes lectures, practical application, pocket aids, copies of all materials including videos on a memory stick and in Drop Box. (Printed files are expensive and gather dust).



Trauma Informed Care and Practice is a strengths-based framework grounded in an understanding of and responsiveness to the impact of trauma, that emphasises physical, psychological, and emotional safety for both care providers and clients, and that creates opportunities for clients to rebuild a sense of control and empowerment.

Client: Anyone in need of emotional support, stress relief and resilience building

Caregiver: Any person administering any form of medico-physical, safety or emotional support  - including psychiatrist, psychologists, doctors, nurses, physiotherapists, first responders, social workers, nurses, religious groups, family and friends – and the client themselves (self-care).

Disaster: Any misfortune that has a real or potential threat to physical and/or emotional ability.

Crises: Turning point or decisive moment especially in terms of illness or physical impairment, or acute danger or suspense.

Psychological First Aid (PFA)

PFA is essential disaster associated comfort care designed to minimise the adverse effects of post-traumatic stress. PFA is formulated for immediate response; and Buddy Care programmes ensure the skills can thereafter be directed as required, or 24 hours a day, in flexible forms and variable intensities, depending on the need. Buddy Care PFA content is also indispensable in self-care for caregivers and is easily adoptable by clients themselves for self-care purposes.  


As the only modality recognised by the WHO, International Red Cross and the US National Child (and Adult) Traumatic Stress Network (NCTSN) for post-disaster stress management, PFA is currently deployed in disaster management units, first responder professions, education environments, nursing and medical facilities and even in “neighbourliness” campaigns throughout the USA and Australasia in particular.


Australian Red Cross: “Psychological first aid is a humane, supportive and practical response to people who have been exposed to (any) serious stresses and may need support.” -  “…human, caring and compassionate, and addresses practical needs and concerns above all else.


Psychological First Aid (official definition of the US NCTSN)“(PFA) is an evidence-informedmodular approach to help children, adolescents, adults, and families in the immediate aftermath of disaster ... Psychological First Aid is designed to reduce the initial distress caused by traumatic events and to foster short- and long-term adaptive functioning and coping….” Psychological First Aid does not assume that all survivors will develop severe mental health problems or long-term difficulties in recovery. Instead, it is based on an understanding that disaster survivors and others affected by such events will experience a broad range of … reactions (for example, physical, psychological, behavioural, spiritual). Some of these reactions will cause enough distress to interfere with adaptive coping, and recovery may be helped by support from compassionate and caring disaster responders.”


The WHO – “…psychological first aid (PFA) describes a humane, supportive response to a fellow human being who is suffering and who may need support.”…”It is also important to understand what PFA is not: 

  •         It is not something that only professionals can do.
  •         It is not professional counselling.
  •         It is not “psychological debriefing” in that PFA does not necessarily involve a detailed discussion of the event that caused the distress.
  •         It is not asking someone to analyse what happened to them or to put time and events in order.
  •         Although PFA involves being available to listen to people’s stories, it is not about pressuring people to tell you their feelings and reactions to an event.”
  • Buddy Care is the operational brand of: 


  • Post Traumatic Growth – Response & Resources. Trust No. IT002468/2013 NPO No. 135-315
    Email: Brian Rogers - This email address is being protected from spambots. You need JavaScript enabled to view it.; Telephone (Direct): 083 281 7245
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